Service Notes
6/29/21 Waste Management - Message relayed from your Trustees, Inconsistent Service
(To affected homeowners) Our sincere apologies for the inconsistent service Cape Town Village South has received lately. We have been significantly under-staffed these last few months due to a severe shortage in available commercial drivers in the local transportation industry. We are actively hiring and recruiting new drivers every day to get back on track, and are also working on a number of logistical changes to help stabilize service.
With this being said, we are currently unable to guarantee service on a specific day due to the uncontrollable nature of staffing today. We can guarantee service by the end of the following business day should we be unable to complete service on the planned day. We encourage residents to leave their trash out and accessible for us.
Also, residents are encouraged to sign up for automated service alerts notifying of potential service disruption. They can do so by calling customer service at 1-800-964-8988 and providing their address or by emailing customer service at ilmovalcustomerexperience@wm.com.
Thank you for your continued patience and please know we are working as hard as possible to recruit and hire new drivers and return to the state of predictable service you folks have come to know and expect.
Paul Bickford
Manager - Municipal Relations
With this being said, we are currently unable to guarantee service on a specific day due to the uncontrollable nature of staffing today. We can guarantee service by the end of the following business day should we be unable to complete service on the planned day. We encourage residents to leave their trash out and accessible for us.
Also, residents are encouraged to sign up for automated service alerts notifying of potential service disruption. They can do so by calling customer service at 1-800-964-8988 and providing their address or by emailing customer service at ilmovalcustomerexperience@wm.com.
Thank you for your continued patience and please know we are working as hard as possible to recruit and hire new drivers and return to the state of predictable service you folks have come to know and expect.
Paul Bickford
Manager - Municipal Relations
5/11/20 Waste Management - Your Waste Management Service
| 20_5-10_your_waste_management_service.docx |
3/24/20 Waste Management - Coronavirus / COVID-19 and Resulting Declarations of Emergency
| 20_3-24_waste_management_-_coronavirus_covid-19_and_resulting_declarations_of_emergency_-_hoa_force_majeure_letter.pdf |